Consumer Duty Statement

At Maayan Payments LTD, we always try to put the customer’s best interests at the heart of everything we do, and to ensure that the customer experiences a positive outcome.

Our Consumer Duty Statement outlines our commitment to treating our customers fairly, transparently, and with integrity, in accordance with the Financial Conduct Authority (FCA) guidelines.

The Consumer Duty Statement focuses on four key outcomes which represent essential elements of the relationship between us and our customers:

• Products and services
• Price and value
• Consumer understanding
• Consumer support.

These guide our efforts to ensure we meet and exceed customer expectations while adhering to regulatory standards.

Consumer Duty Principles

Act in Good Faith

We pledge to treat all consumers fairly, ensuring that our products and services meet their needs and expectations. We will always act in their best interests. We will take steps to identify customers who may require additional support and ensure they never receive a worse experience than others.

Avoid Foreseeable Harm

We take proactive measures to identify and mitigate any potential harm to our customers, ensuring our products and services do not cause undue risk or detriment.

Enable and Support You

We empower you to make informed decisions by providing clear, accessible information and support throughout your customer journey

Deliver Good Outcomes

We are committed to delivering positive outcomes for you, ensuring our products and services provide genuine value and meet your needs effectively.

Supporting Vulnerable Customers

We recognize that some customers may require additional assistance due to financial difficulties, disabilities, language barriers, or personal circumstances. We are committed to:

• Training staff to identify and assist vulnerable customers.
• Offering alternative communication methods (e.g., large print, telephone assistance).
• Providing tailored support to ensure equal access to our services.
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Monitoring and Reviewing Consumer Duty Compliance

To ensure we continuously meet FCA Consumer Duty requirements, we:

• Regularly review customer feedback and complaint trends.
• Conduct internal audits to assess the effectiveness of our policies.
• Implement improvements based on identified areas for enhancement.

For inquiries regarding Consumer Duty, please reach out to us at info@maayanpayments.com or complaints@maayanpayments.com