E-Money, or electronic money, is a digital form of value that represents a monetary value stored electronically. It can be used for electronic transactions, payments, and stored value, and is regulated to ensure security, transparency, and consumer protection. At Maayan, we ensure that e-money is managed safely and in compliance with industry standards.
Safeguarding ensures that your funds are protected. We separate client funds from our own and store them securely in dedicated safeguarding accounts with trusted, authorised institutions, maintaining the highest level of security as directed by the Financial Conduct Authority and Audited quarterly.
E-Money regulation governs the issuance and management of electronic money (e-money). It sets the framework for how e-money is handled, ensuring transparency, consumer protection, and compliance with financial standards. This includes safeguarding client funds, adhering to regulatory requirements, and maintaining operational resilience.
Maayan Payments is a UK authorized all-in-one fintech platform offering cutting-edge solutions for online payment processing, financial management, and seamless business operations. Our services include acquiring, multi-currency accounts, currency exchange, open banking, and international and local payments (SWIFT, SEPA, Faster Payments).
With a user-friendly mobile app, customizable API, intuitive dashboard, and top-tier security, Maayan delivers scalable solutions designed to grow with your business. As a principal member of VISA and Mastercard, we ensure global reliability and full compliance with industry standards.
Yes, Maayan Payments Limited is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 to issue electronic money and provide payment services. Its FCA registration number is 927556 and you can verifiy it in the FCA Website. The company is registered in England and Wales with Company Number 12552087. Its registered office address is: Unit 13 Bourne Court, Suite 2, Southend Road, Woodford Green, United Kingdom, IG8 8HD. Additionally, Maayan Payments Ltd is registered with the United Kingdom Information Commissioner’s Office (ICO) under registration number ZB137418.
Maayan Payments Limited is not a bank. We are a UK-licensed electronic money institution (EMI). Unlike a bank, we don’t offer products like loans, investment services, or term deposits.
Maayan is designed to provide advanced financial technology, global payment processing solutions, and seamless integration—empowering businesses to thrive in the digital economy.
At Maayan, your e-money is protected through our safeguarding process. We separate client funds from our own and place them in secure safeguarding accounts with trusted, authorised institutions (i.e UK or EEA banks), adhering to FCA regulations.
Getting started is easy. Simply fill out the online registration. Once submitted, we’ll review your application and get back to you with a decision. If any information is incomplete, we’ll reach out to guide you through the next steps.
Our transparent fee structure is tailored to meet the diverse needs of our customers. Service fees may vary depending on the type and size of your business. Please contact our dedicated Support team via support@maayanpayments.com for detailed information on service fees.
Our dedicated Support team is always here to assist you. If you have any questions or suggestions, feel free to reach out to us at: support@maayanpayments.com
Maayan Payments is an online platform designed for your convenience. While our head office is located in London, there’s no need to visit in person — everything, from opening an account to managing your transactions, can be done online. If you ever need assistance, our Support team is always ready to help!
Maayan provides the following services:
No, Maayan only supports online transfers.
If you lose your access credentials, please contact our Support team at support@maayanpayments.com. Our team will provide you with instructions to restore access to your account.
Do not share your account details or access codes with anyone, even if they claim to be from Maayan.
Maayan Payments will never ask you to provide sensitive information like access codes or passwords.
If you receive such a request, report it immediately to our Support team at support@maayanpayments.com.
You can add funds to your account via bank transfers or using open banking solutions.
To open a business account with Maayan Payments, follow these steps:
The business account opening process can take at least five business days, depending on factors like the speed of document submission, the need for additional documents, and other considerations.
To close your account, simply submit a request through your personal dashboard or send it to support@maayanpayments.com
Yes, Maayan allows you to set up different access levels for account users, such as read-only access.
First, confirm that the sender used the correct account details and request proof of the transfer if necessary. Standard international payments can take up to 5 business days to process. However, delays may occur due to technical, processing, or other unforeseen issues.
We support all popular currencies, including EUR, GBP, USD, HKD, CAD, AED, JPY etc. If you are interested in some specific currency reach out to us and we will find the way on how to help you.
Contact our Support team at support@maayanpayments.com. We definitely will help you.
Payments may be rejected for various reasons, such as incorrect details or the inability to provide documents verifying the payment’s purpose. To understand the reason, please reach out to us for clarification.
Once you’ve given your consent and the payment is authorized, it begins immediately. After authorization, you won’t be able to withdraw your consent or cancel the payment, unless its status is still ‘pending’. If you request us to cancel a completed payment, we can only submit a request to the payee’s payment service provider. However, please note that the payment cancellation may be rejected from receiver side.
If you suspect fraudulent activity, contact us immediately at support@maayanpayments.com. Please provide as much detail as possible about the incident so we can assist you effectively. Our team is here to help. For more information, please refer to Fraud Prevention Notice: MAAYAN – Fraud Prevention
Maayan Account doesn’t support crypto payments.
With our multicurrency account, you can transfer funds in EUR, GBP, and USD. Additionally, over 30 popular currencies are available for transactions at competitive exchange rates. For more information about available currencies, please get in touch with us.
Our currency exchange fees start from 0.5% of the transaction amount
For detailed information, please contact our Support team at support@maayanpayments.com.
Open Banking is a fast and efficient payment method that enables businesses to accept payments directly from a customer’s bank account via APIs. By bypassing traditional card networks and intermediaries, it streamlines the payment process and reduces delays.
You can receive payments in EUR and GBP. Open Banking connects with over 2,500 banks and financial institutions across Europe, ensuring seamless transactions.
Yes, mass payments are available. You can process hundreds of transfers in minutes by importing a .csv file with all the necessary details in the “Payments” section and confirming the transaction. It’s quick and hassle-free!
Yes, we comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure secure processing of cardholder data.
We work with a wide range of businesses, from small startups to large enterprises, operating in various industries. Merchants offering online payments, in-store payments, or remote services (e.g., phone or email orders) can benefit from our acquiring services.
Settlement times vary based on the card network and merchant agreement, but funds are typically deposited into your account within 1–3 business days.
Simply fill out our application form, and our team will guide you through the onboarding process.
With our global coverage, you can accept payments in over 100 currencies, including EUR, GBP, USD, JPY, HKD, AED, CAD, and more — making it easy to do business with customers worldwide.
The setup process can take a few days to a couple of weeks, depending on your business type and documentation.
Our fees vary based on transaction volume, payment methods, and business type. Contact us for a tailored quote.
Our Support team is available to assist you with any payment-related issues during business hours.
Maayan collaborates with Merchants who are already accepting or planning to start accepting Visa/Mastercard payments on their website or remotely (via phone or email). Your business must be registered and operate within authorized jurisdictions, such as the UK or regions covered by Maayan’s licenses and regulatory requirements. Additionally, your business must adhere to national legislation, Card Scheme rules (Visa/MC), and Maayan’s internal policies.
The timeline depends on various factors. While the onboarding and integration process may take some time, we will work closely with you to ensure a smooth and efficient journey. The pace largely depends on how well-prepared you and your team are in providing the necessary information to facilitate the integration and ensure compliance with payment industry standards and regulatory requirements. Typically, the process takes 7-10 business days.
Maayan offers settlements in EUR, GBP, and USD without any additional FX charges. If you prefer settlements in other currencies, we support over 30 popular currencies, though please note that there may be additional FX charges. Depending on your business needs, we will find the best solution for you.
Maayan process all types of Mastercard and Visa cards.
Daily settlement is our standard offering. However, if your business requires alternative options, we can review your case and explore a tailored solution. Options include biweekly, weekly, or monthly settlements, depending on your needs.
Yes, absolutely. You can specify your beneficiary account, and Maayan will process the settlement accordingly.
All legal documents, including our Terms and Conditions, Privacy Policy, Fraud Prevention Notice, etc. are available on our website. Visit the Legal section to review them.
To submit a complaint, please email us at complaints@maayanpayments.com with the following details:
For more details on our complaint process, please review our Customer Complaint Procedure.
A vulnerable customer is someone whose decision-making and engagement with financial services might be impacted negatively as a result of their personal circumstances. Vulnerable customers might be more likely to experience detrimental outcomes, which in the event they materialise, are likely to be greater than for other (non-vulnerable) customers. If you believe you might be impacted by any characteristics of vulnerability, it is important that you notify us as soon as possible. Vulnerability is most often not easily visible and we rely on our customers being open and making us aware of such situations. Should you wish to notify us about your situation, or if you believe that you are a vulnerable customer, please let us know and send us a message or send us an email at complaints@maayanpayments.com
Maayan safeguards your personal information with measures, supported by robust processes, policies, and procedures that comply with GDPR and other applicable laws. These protections help prevent unauthorized access to your data.
For more details, please review our Privacy Policy.
Feel free to reach out to us for any additional questions at support@maayanpayments.com