First, confirm that the sender used the correct account details and request proof of the transfer if necessary. Standard international payments can take up to 5 business days to process. However, delays may occur due to technical, processing, or other unforeseen issues.
We support all popular currencies, including EUR, GBP, USD, HKD, CAD, AED, JPY etc. If you are interested in some specific currency reach out to us and we will find the way on how to help you.
Payments may be rejected for various reasons, such as incorrect details or the inability to provide documents verifying the payment’s purpose. To understand the reason, please reach out to us for clarification.
Once you’ve given your consent and the payment is authorized, it is processed immediately. After authorization, you won’t be able to revoke your consent or cancel the payment unless its status is still ‘processing’. If you ask us to cancel a completed payment, we can only submit a cancellation request to the payee’s payment service provider. Please note that the cancellation may be rejected by the recipient’s provider.
If you suspect fraudulent activity, contact us immediately at [email protected]. Please provide as much detail as possible about the incident so we can assist you effectively. Our team is here to help. For more information, please refer to Fraud Prevention Notice: MAAYAN – Fraud Prevention
Maayan Account doesn’t support crypto payments.
With our multicurrency account, you can transfer funds in EUR, GBP, and USD. Additionally, over 30 popular currencies are available for transactions at competitive exchange rates. For more information about available currencies, please get in touch with us.
We apply an interbank rate margin starting at 0.5%.
For detailed information, please contact our Support team at [email protected].
You can find the following statuses of your payment or FX transaction in your Dashboard:
– Processing
– Cancelled
– Rejected
– On hold
– Processed.
The “Processing” status means that your transaction is pending execution on Maayan’s side or has not yet been processed by our nostro correspondent.
The “Cancelled” status means that your transaction has been cancelled.
The “Rejected” status means that your transaction has been declined by Maayan.
The “On hold” status means that your transaction is pending your action (for example, there are not enough funds on your account to execute the transaction, or the required signatures are missing). A transaction can remain in this status for 1 business day. At the end of the next business day, the transaction will be automatically moved to the “Cancelled” status.
The “Processed” status means that your transaction has been successfully finalised.
All fees and charges shall be debited in the currency specified in the applicable Fee Schedule.
You must ensure that your account holds sufficient funds in the required currency to cover these fees and charges.
If your account does not contain enough funds in the required currency at the time of the transaction, the payment order may be rejected. In this case, you will need to top up your account in that specific currency before the payment order can be processed.
For clarity, the “required currency” refers to the currency in which the fee is charged, not the currency of the Payment Order itself.
You can place two types of outgoing payment orders:
– outgoing payment without FX
– outgoing payment with FX (if this option is available to you in your dashboard).
A Payment with FX is an outgoing transfer that includes a currency conversion. You can choose which currency should be fixed — the amount you send or the amount the recipient receives.
1. Open the account you want to use for the payment.
2. Click “Payment” button for the account that will be used for the payment.
3. Select”Payment with FX” at the top of the form.
4. Use the slider to choose which currency will be fixed.
5. Complete the payment details and submit the order.
Fixing the sending currency means that the exact amount debited from your account will remain unchanged, regardless of how much the recipient ultimately receives after the FX conversion.
When you choose to fix the sending currency:
– You select the sending currency from the dropdown
– You select the receiving currency from the dropdown
– You enter the amount in the sending currency
– The received amount will fluctuate based on the FX rate at the time of payment execution.
This option is useful when you want full control over how much is taken from your account, even if the final received amount varies.
Fixing the receiving currency means that the recipient will receive the exact amount you specify, regardless of how the FX rate changes at the time of execution.
When you choose to fix the receiving currency:
– You select the receiving currency from the dropdown
– You select the sending currency from the dropdown
– You enter the amount in the receiving currency
– The amount debited from your account will vary based on the FX rate to ensure the recipient receives the fixed amount
This option is useful when you need to guarantee the exact amount delivered to the beneficiary.
If the required sending or receiving currency is not available in your list of eligible currencies, please contact our Support team. They will:
– enable the necessary currency for FX payments (if possible), or
– advise you to perform a separate FX conversion first and then create the outgoing payment.
You can use one of the following options:
1. Use the portal to manage your operations manually
Through your dashboard you can:
– submit payment and FX orders
– track the status of your submitted orders
– view information on incoming payments in real time
2. Use an API connection for full automation
An API integration allows you to:
– upload payment and FX orders automatically
– receive status updates via API
– retrieve information on incoming payments via API
Feel free to reach out to us for any additional questions at [email protected]