All legal documents, including our Terms and Conditions, Privacy Policy, Fraud Prevention Notice, etc. are available on our website. Visit the Legal section to review them.
To submit a complaint, please email us at [email protected] with the following details:
Your name and account number
When the issue occurred
A detailed description of the issue
The circumstances surrounding the issue
Any supporting documents
How you would like us to resolve the matter
For more details on our complaint process, please review our Complaints Policy.
A vulnerable customer is someone whose decision-making and engagement with financial services might be impacted negatively as a result of their personal circumstances. Vulnerable customers might be more likely to experience detrimental outcomes, which in the event they materialise, are likely to be greater than for other (non-vulnerable) customerss.
If you believe you might be impacted by any characteristics of vulnerability, it is important that you notify us as soon as possible. Vulnerability is most often not easily visible and we rely on our customers being open and making us aware of such situations. Should you wish to notify us about your situation, or if you believe that you are a vulnerable customer, please let us know and send us a message or send us an email at [email protected]
You can find more information here, in our FAQs, Terms and Conditions, or by contacting our support team at [email protected]
Maayan safeguards your personal information with measures, supported by robust processes, policies, and procedures that comply with GDPR and other applicable laws. These protections help prevent unauthorized access to your data.
For more details, please review our Privacy Policy.
Closing your account does not mean that your personal data is deleted immediately.
As a regulated Electronic Money Institution, we are legally required to retain certain information — including your transaction history — for a minimum of 5 years, even after your account is closed.
Your data is stored securely and used only for purposes permitted under applicable laws, including AML/CTF and regulatory reporting obligations.
Feel free to reach out to us for any additional questions at [email protected]