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Acquiring

Yes, we comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure secure processing of cardholder data.

We work with a wide range of businesses, from small startups to large enterprises, operating in various industries. Merchants offering online payments, in-store payments, or remote services (e.g., phone or email orders) can benefit from our acquiring services.

Settlement times depend on the card network and the settlement option selected in your merchant agreement. In most cases, funds are deposited within 1–3 business days.

Your settlement method determines where the funds are sent:
– Internal settlement
Funds are transferred directly to your Maayan account.
This is typically the fastest option, as no external banking partners are involved.

– External settlement
Funds are transferred to an external bank account of your choice.
Processing times may vary depending on the receiving bank and any intermediary banks involved.

Settlement timelines may also differ based on card scheme processing cycles and your specific merchant configuration.

Simply fill out our application form, and our team will guide you through the onboarding process.

With our global coverage, you can accept payments in over 100 currencies, including EUR, GBP, USD, JPY, HKD, AED, CAD, and more, making it easy to do business with customers worldwide.

The setup process can take a few days to a couple of weeks, depending on your business type and documentation.

Our fees vary based on transaction volume, payment methods, and business type. Contact us for a tailored quote.

Our support team is here to help with any payment-related questions or issues you may have.

You can reach us Monday to Friday, between 8:00 and 16:00 (UK time), and we’ll be happy to assist you.

Maayan collaborates with Merchants who are already accepting or plan to start accepting Visa and Mastercard payments on their website or remotely (e.g. via phone or email).
To be eligible:
– Your business must be registered and operating within the United Kingdom
– Your business activities must comply with the UK law and Card Scheme rules (Visa/MC).

Maayan provides settlements in EUR, GBP, and USD, as card schemes (Visa/Mastercard) convert all transactions into one of these currencies.
If you prefer to receive funds in other currencies, we support payouts in 30+ currencies through an additional FX conversion. Depending on your business needs, we will help you choose the best option.

Maayan process all types of Mastercard and Visa cards.

Settlement frequency depends on where you prefer to receive your funds.
Daily settlements are available if you choose to receive payouts to your Maayan account.
Weekly settlements are the standard option if you prefer payouts to external bank accounts.
If your business requires a different schedule, we can review your case and offer a tailored solution, such as biweekly or monthly settlements.

The Rolling Reserve is a pre-defined percentage of Acquired Funds which are excluded from the Settlement for a fixed period of time in order to secure any possible claims of Maayan or the Intermediary Institution against the Merchant

The Fixed Reserve is a pre-defined amounts of funds which are excluded from the Settlement for a fixed period of time in order to secure any possible claims of Maayan or any intermediary institution against the Merchant

You can contact the Maayan Support Team by sending your request to [email protected] during business hours (8:00–16:00 UK time).

We aim to respond to all enquiries within one business day of receiving your request.

You can accept payments using our Hosted Payments Page (HPP). This solution allows you to redirect your customers to a secure payment page hosted by Maayan, where they can complete the transaction.

With this method:
– You do not handle or store any sensitive payment information.
– All card data is processed directly by Maayan on a secure, PCI‑compliant platform.
– Your integration remains simple, while Maayan assumes responsibility for PCI compliance.

You can monitor all fees charged to your account, as well as the amounts withheld and released as part of your rolling reserve, in your daily transactions report. This report includes a full breakdown of:
– fees deducted from processed transactions
– rolling reserve amounts withheld
– rolling reserve amounts released back to your balance

You can access the daily report in two ways:
– via email, if you have enabled daily reporting
– via your customer portal, where the report is available for download
These reports provide the most accurate and up‑to‑date information on all charges and reserve movements related to your account.
If you have chosen to receive payouts to your external bank accounts, you will also receive a settlement report by e-mail, generated according to the settlement period you selected. This report includes the settlement amounts and the settlement fee deducted from processed transactions.

Didn’t find the answer?

Feel free to reach out to us for any additional questions at [email protected]